At Sterling Benefits, we are proactively working with multiple resources to dissect the various facets of the law and to understand the guidelines and timelines it presents to our clients. You can expect that we will provide ongoing communications and information as interpretation and implementation details continue to unfold from the government.

Our priority at Sterling Benefits is to stay focused on delivering value and quality customer service to our customers as we work together with health care reform. Significant changes will take place in 2014. In the meantime, there are some items that will require attention much sooner. We will keep you posted as details and clarifications from the government are made available. We encourage you to review this information and utilize our office as a resource in addressing questions and concerns.

Tuesday, April 22, 2014

Protect your Marketplace Account - Change your password

Recently, you may have heard about a new internet security weakness, known as Heartbleed, which is impacting some websites. HealthCare.gov uses many layers of protections to secure your information. While there’s no indication that any personal information has ever been at risk, we have taken steps to address Heartbleed issues and reset consumers’ passwords out of an abundance of caution. This means the next time you visit the website, you’ll need to create a new password. We strongly recommend you create a unique password – not one that you’ve already used on other websites.



How to reset your password
  • Use the online Forgot Password feature
  • Enter your username and click "Send email"
  • Wait for the "Forgot Marketplace Password" email we’ll send you to create a new password for your account
  • Follow the link in the email and answer the 3 security questions you chose when you first created your account
  • Create and confirm your new password
  • Click "Reset Password"
  • Wait for the message that your password was successfully reset
  • Log in with your new password
If you get a message that we couldn’t process your password reset request, you’ll need to try again. Click on "Return to log in page" and select the "Forgot your password?" link to get a new email with a new link to try again. If this doesn’t work, call the Marketplace call center at 1-800-318-2596 for help.

Is my information at risk?
There’s no indication that Heartbleed has been used against HealthCare.gov or that any personal information has ever been at risk. However, we’re resetting current passwords out of an abundance of caution, to ensure the protection of your information.

Additional password tips and information about managing your HealthCare.gov account is located at https://www.healthcare.gov/help/i-am-having-trouble-logging-in-to-my-marketplace-account/.
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